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We are new reitree's and rookie RV'ers. We are on our third trip with our new 5th wheel RV at Beverly Beach Camptown, FL. We had a problem by the 4th day that our sink was completely backed up. We put a call in to Tim (as reccommended by BB Camptown). He called back within the hour, asked a few questions and said "I can tell you exactly what to do" Not only did he fix our problem but taught us an RV lesson as well! All over the phone at no cost and no trip charge. Tim is very knowledgable and reliable and I would highly reccomend him to anyone in need of repairs....or a Rookie lesson. Thank you Tim!!!